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Shipping & Returns

Shipping Policy

Self-Collection : 10am - 5pm

 

BLK 813 Tampines St 81, Singapore 520813

(by appointment only)
 

Standard Delivery $15

Time slot: 9am - 2pm, 1pm - 6pm

Festive period delivery slot: 10am - 6pm

Express Delivery (2 hours) $25
 

T&Cs
All orders must be made at least 2-3 days in advance. For urgent orders, kindly contact us via our Whatsapp +65 8814 4565. Surcharges may apply and time slots are subjected to availability. 


Flowers and materials might be replaced due to availability and seasonality.
Should a particular flower be unavailable, they will be replaced with flowers of equal value or higher.
 

Delivery Policies

Customers are responsible to provide correct delivery information and ensure someone is present to receive the flowers.

We shall not be liable for flowers delivered incorrectly or lost due to incorrect or incomplete delivery information provided by a customer, no refunds will be provided.

If no one is present at the designated delivery address, we will try to contact the recipient/sender, if there are no replies, the delivery person will leave the flowers to the doorstep/neighbour/reception with a photo proof. A message will be sent to the recipient/sender to notice about the placement. We shall not be liable for the loss/damaged of flowers.
 

Restricted Areas

We provide delivery service within Singapore, except: PSA Ports, Army Camps, Jurong Island, Airport Cargo Complex … 

For some areas, such as Sentosa, Airport, Tuas ,CBD Area… There will be an extra delivery fee of $15, please contact us in advance if you would like to delivery to those locations.
 

Re-delivery/Wrong Address

Additional charge of $20 for re-delivery. To maintain the freshness, re-delivery for fresh flowers can only be done within 2 hour from the originally stated time.
 

Changes To Order

Any changes of delivery address/date/time need to be informed at least 48 hours before actual delivery. Order cancellation has to made at last 60 hours before actual delivery. Once the flowers are prepared, the order will be fully chargeable.

For wedding/events floral orders, any changes need to be informed at least 2 weeks before actual delivery.

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